Dolly Casino Privacy Policy – 100% Secure Player Data

1. Introduction and Commitment to Privacy Protection

Welcome to Dolly Casino. Ensuring the highest standard of security and confidentiality of your personal data is our absolute priority. This Privacy Policy sets out how we collect, store, use, and protect your information when you use our online platform, as well as the mobile services and applications associated with it.

Dolly Casino, operating as a legal and licensed online casino, is fully committed to complying with European data protection regulations, including the General Data Protection Regulation (GDPR). By accepting our Terms and Conditions during registration, you also consent to the information practices described in this document. If you do not agree with any of the provisions of this Policy, please refrain from using our services.

2. Data Controller

The controller of your personal data (i.e., the entity deciding on the purposes and methods of processing them) is the company managing the Dolly Casino brand, registered in accordance with applicable gambling laws. Any inquiries regarding data processing, withdrawing consent, or exercising your rights can be directed to our designated Data Protection Officer (DPO).

3. What Data Do We Collect?

In order to provide online casino services at the highest level and to comply with international legal requirements (including anti-money laundering - AML policies), we collect and process the following categories of data:

Registration and Contact Data: First and last name, date of birth, residential address, email address, mobile phone number, and username.
Financial and Payment Data: Information about the payment methods used (e.g., encoded credit card numbers, cryptocurrency wallet addresses), deposit history, withdrawal history, and the total balance of the player's account. Please note that we do not store full credit card details – they are processed by certified, third-party payment providers.
Technical and Log-in Data: IP address, type and version of the web browser, time zone, location settings, device type (computer, tablet, smartphone), unique mobile device identifiers, and system logs.
Verification Data (KYC - Know Your Customer): As part of the mandatory identity verification procedure, we may ask you to send a scan of your ID document (ID card, passport), utility bills confirming your address, and documents confirming the source of funds deposited.
Game History and Activity: Records of visited sections (Top Games, Live Casino), betting history, game logs, jackpots won, bonuses received, and communication with our Customer Support Department.

4. Purpose and Legal Basis for Data Processing

We use the collected personal data only for strictly defined, legally justified purposes. Every processing operation is based on the law:

Performance of a Contract: Creating and managing your player account at Dolly Casino, carrying out financial transactions (deposits and withdrawals), settling bets, and providing access to the full portfolio of games, tournaments, and promotions.
Legal Obligations: Complying with strict gambling regulations. This includes age verification (18+), applying KYC and AML (anti-money laundering and counter-terrorist financing) procedures, and reporting suspicious transactions to the relevant regulatory authorities.
Legitimate Interest: Analyzing website traffic to optimize and improve the quality of services provided, ensuring network security, detecting fraud (e.g., preventing bonus abuse, using bots to play), and personalizing the user interface.
Consent: Sending marketing information and promotional materials, such as free spins, personalized VIP offers, or notifications about new progressive jackpots. You can withdraw your consent to marketing at any time in your profile settings.

5. Sharing Data with Third Parties

Dolly Casino never sells, rents, or shares your personal data with third parties for commercial purposes without your explicit consent. However, we may share necessary data with selected partners in order to provide our services:

Payment Service Providers: Entities processing bank transfers, credit cards, e-wallets, and cryptocurrency gateways.
Game Software Providers: To a limited extent (e.g., player ID and balance) to enable gameplay on slots or at Live Casino tables.
IT and Analytical Service Providers: Companies dealing with hosting, server protection against DDoS attacks, firewall systems, and website statistics analysis.
Legal and Regulatory Authorities: In cases where required by applicable law or a court order, including anti-money laundering institutions.

6. Use of Cookies

Our website uses cookies to ensure the highest functionality. Cookies are small text files saved on your device. We use them to maintain your login session (so you don't have to log in when moving to a subpage with games), remember language preferences (e.g., Polish or English), and track the effectiveness of our promotional campaigns. You can manage cookie settings from your web browser; however, disabling some of them may restrict access to casino features.

7. Retention, or How Long We Store Data

We store your personal data for as long as you have an active account at Dolly Casino. After closing the account (regardless of the reason), licensing regulations and tax laws require us to store certain data (such as transaction history and verification documents) for a period of 5 to 10 years. After this time, this data is permanently and securely deleted from our servers or fully anonymized.

8. Information Protection and Security

We use advanced security procedures to protect your data against unauthorized access, loss, modification, or disclosure. All communication between your browser and Dolly Casino servers is secured using the latest TLS/SSL (Secure Socket Layer) encryption technology with a 256-bit key. We have strict network firewalls, and access to personal data is restricted to trained employees bound by a strict confidentiality clause.

9. Your Rights Under GDPR

In accordance with data protection regulations, every Dolly Casino player has the following rights:

Right of access: The ability to request a copy of the personal data we hold about you.
Right to rectification: The ability to update and correct incorrect or incomplete data on your profile.
Right to be forgotten (erasure): The ability to request the deletion of data, except where gambling and financial laws oblige us to archive it.
Right to restrict processing: The ability to pause the processing of your data in certain circumstances (e.g., while a complaint is being investigated).
Right to data portability: Requesting the transfer of data to another organization in a structured, commonly used format.
Right to object: The ability to withdraw consent for marketing activities at any time without giving a reason.

10. Privacy Policy Updates

Dolly Casino reserves the right to make changes and modifications to this Privacy Policy in connection with technological developments, new services, or changes in legal regulations. All significant updates will be communicated to players via email or through a visible message after logging into the account.

11. Contact Us

If you have any doubts, questions, or complaints regarding how your personal data is processed at Dolly Casino, we encourage you to contact our Support Department or directly with the Data Protection Officer. Our team makes every effort to respond to inquiries as quickly as possible and comprehensively.